FAQ

What can you buy here? The assortment includes skin care, hair care, lip care, sun protection and sets. Available variants and factual product information are shown on each item page.

Is delivery free and how long does it take? Checkout confirms any free-shipping offer. Allow approximately 1–2 business days for processing and then an estimated 3–5 business days for shipping or delivery, without a guaranteed arrival date.

Are preference returns allowed? Yes: defective and non-defective returns and exchanges may be requested within 30 days after delivery. A change of mind or wrong selection is covered, provided non-defective goods are new, unused and original, with packaging, tags and accessories.

How is a return sent? Request authorization first, then return by mail with the free label supplied in the package. There is no restocking fee. Exchanges are dependent on inventory, and we process approved refunds to the original payment method within 10 days after approval.

What evidence does support need? Give the order number and checkout email, plus product and packaging photos or video for damage, defects, wrong items or missing contents. Add tracking information for shipping concerns and use the contact details below.

Which payments and cookies apply? Payment choices are limited to those genuinely enabled in checkout. Necessary cookies support the service; optional analysis and advertising-measurement tools may be active where configured and permitted. Complete Shipping, Refund, Payment, Privacy and Terms information is available from the footer.